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Local Patient Report 2012-13


A description of the profile of the members of the PRG

The PRG members comprised of 4 white, 1 African and 1 Asian. They are all very much interested to be part of PRG. 4 of them retired and with the surgery for more than 20 years. They would like to help on any issues. We have chair & deputy chair for 2013-14


The steps taken to ensure that the PRG is representative of our registered patients and where a category of patients is not represented, the steps we took in an attempt to engage that category

Poster in the waiting area
Surgery internet site link
Face to face by the Doctors and Nurses
Telephone campaign to known patients by Practice manager
Verbal campaign by community pharmacists on the request of Practice manager


Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey

PRG very well satisfied with the Surgery's functioning and No issues identified.


The manner in which we sought to obtain the views of our patients

Distributed patient satisfaction survey questions to all patients visited surgery after 1/1/14 for 2 months. Views sought with the help of survey


Details of the steps taken by the practice to provide an opportunity for the PRG to discuss the contents of the action plan

The Practice manager arranged a PPG meeting on 10/3/14 with both the Drs to discuss the survey results with PPG


Details of the action plan setting out how the finding or proposals arising out of the local practice survey can be implemented and, if appropriate, reason why any such findings or proposals should not be implemented.

Survey results show that majority of them satisfied with service. No new finding to act on


A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey

Survey Results 2013/2014 (PDF, 467KB)


The details of the action which the contractor

  1. If relevant, NHS England (or other appropriate organisation where such functions may have been delegated), intend to take as a consequence of discussions with the PRG in respect of the results, findings and proposals arising out of the local practice survey; and No Action Needed

2. where it has participated in the DES for a year (1 April - 31 March), or any part thereof, ending 31 March 2013, has taken on issues and priorities as set out in the Local Patient Participation Report

No Action Needed

Action Plan


The opening hours of the practice premises and the method of obtaining access to services throughout the core hours

The Opening Hours
0800 - 1830 Hours [Not closing for lunch]. Method of Access
The patients can contact surgery via Telephone, Fax, Iplato SMS text service to cancel appointments, Online access to request repeat prescriptions, etc.,


Where the contractor has entered into arrangements under an extended hours access scheme, the times at which individual healthcare professionals are accessible to registered patients.

Saturdays 0900 - 1130 AM


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