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Local Patient Participation Group Report 2012-13

A description of the profile of the members of the PRG

The PRG members comprised of 4 white, 1 African and 1 Asian. They are all very much interested to be part of PRG. 4 of them retired and they are with the surgery for more than 20 years. They would like to help on any issues.

Information on the members by age, sex and ethnicity





























- The format of the PRG is face to face

- The PRG convened twice between 01 April 2012 and 31 March 2013 i.e., 15/12/12 and 2/3/13

The steps taken to ensure that the PRG is representative of our registered patients and where a category of patients is not represented, the steps we took in an attempt to engage that category

The profile of the practice population.

The population comprised of always 50-50 Male and Female patients with predominantly White population followed by Afro-Caribbean, Asian, Other EU nationalities, continental, etc., 77% of our population is above 16 years of age.

Efforts made to make the PRG as representative including hard to reach groups

Poster in the waiting area

Surgery internet site link e-membership application

Face to face by the Doctors and Nurses

Telephone campaign to known patients by Practice manager

Verbal campaign by community pharmacists on the request of Practice manager

Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey

The PRG wants to compare and analyse mainly the response about the recent consultation experience with a Dr or Nurse and Clinician appointment times of 2012-13 survey with 2011-12 survey. So, those 2 questions again included in 2012-13 survey.

The manner in which we sought to obtain the views of our patients

The PRG has seen questionnaire for the past 2 years & it has been approved by the PRG before distributing it to the patients.  From January’13, the receptionists distributed the anonymous questionnaire and collected back from the patients. There were 46 questionnaires distributed and all of them returned by the patients themselves. The Questionnaires filled while waiting to see a clinician.

Details of the steps taken by the practice to provide an opportunity for the PRG to discuss the contents of the action plan

  • The practice consulted once with the PRG to discuss the findings of the survey and agree an action plan

Details of the action plan setting out how the finding or proposals arising out of the local practice survey can be implemented and, if appropriate, reason why any such findings or proposals should not be implemented.

84 percentage of the patients participated in the survey answered about recent consultation [Q6] as Good, Very Good or Excellent. Some patients weren’t happy with the recent consultation. The PRG Vice-chair wants to find out more about the reason for the response. The action plan is to discuss further about Q6 of survey in 1st quarter meeting of 2013-14 in a view to include more sub-questions to Q6.

A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey

84 percentage of the patients participated in the survey answered about recent consultation [Q6] as Good, Very Good or Excellent. 14 percent answered as fair or not fair. 2 percent not answered at all. So, the above action plan drafted.

Action Plan

Changes we intend to take as a consequence of discussions with the Patient Representative Group is respect of the results, findings and proposals arising out of the local practice survey

ii. where it has participated in the Scheme for the year, or any part thereof, ending 31 March 2012, has taken on issues and priorities as set out in the Local Patient Participation Report

The PRG suggested/proposed the following in 2011-12 and it has been implemented in 2012-13.

A laminated questionnaire is to be given to the patient at reception whilst taking his/her appointment ticket number, the patient can then inform reception of any changes in address, telephone number, etc., A small note asking patients to inform the surgery of change of telephone number and/or address could also be given to the pharmacies in Herbert Road for inclusion in Prescription/Medication bags.


The opening hours of the practice premises and the method of obtaining access to services throughout the core hours and extended hours arrangements (the times at which individual healthcare professionals are accessible to registered patients.

Reception Times

Monday to Friday 8.00am – 6.30pm and Saturday 9.00am – 11.30am

Doctors' Appointments

Monday to Friday 9.00am – 12 noon and 3.00pm – 5.30pm

Saturday 9.00am – 11.30am

Nurses' Appointments

Monday to Friday 8.30am – 12.30pm and 1.00pm – 5.30pm

Saturday (1 in 3) 9.00am – 11.30am


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