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Please note there is an increase in non-attendances [DNA] of booked appointments. Posted on 6 Jan 2020

Dear Responsible Patient

Please note there is an increase in non-attendances [DNA] of booked appointments. Please call the surgery or use myGP app to CANCEL the appointment to offer it to those in desperate need of medical attention.

2018-19

PPG Meeting update

Did Not Attend [DNA] statistics either with Dr or Nurse or Both

Quarter

DNAs from Total booked appointments

2 DNAs from Total booked appointments

3 DNA’s and above

1st [1/4 – 30/6/18]

350 from 5395

 

28 patients DNA’ed at least 2 Or more

96 appointments by these 38 patients from 5395 appointments

10 patients DNA’ed at least 3 Or more

40 appointments by these 10 patients from 5395 appointments

Comparing 2 and 3 DNA’s  by 38 patients

28 patients  DNA’ed at least twice

10 patients DNA’ed at least thrice  or more

2nd [1/7- 30/9]

400 DNAs from 5724

39 patients DNA’ed at least 2 Or more

129 appointments by these 51 patients from 5724 appointments

12 patients DNA’ed at least 3 Or more

49 appointments by these 12 patients from 5395 appointments

Comparing 2 and 3 DNA’s by 51 patients

39 patients  DNA’ed at least twice

12 patients DNA’ed at least thrice or more

3rd [1/10 – 18/12]

374 DNAs from 5917

46 patients DNA’ed at least 2 Or more

117 appointments by these 46 patients from 5917 appointments

11 patients DNA’ed at least 3 Or more

47 appointments by these  11 patients from 5917 appointments

Comparing 2 and 3 DNA’s by 46 patients

35 patients  DNA’ed at least twice

11 patients DNA’ed at least thrice or more

4th [1/1/19-31/3/19]

 

355 DNAs from 5299

 

40 patients DNA’ed at least twice Or more

80 appointments by these 40 patients from 5299 appointments

6 patients DNA’ed at least 3 Or more

22 appointments by these  6 patients from 5299 appointments

Comparing above, 2 and 3 DNA’s by 46 patients in Q3

40 patients  DNA’ed at least twice

6 patients DNA’ed at least thrice or more [sending warning letters to these patients selectively]

At an average, 11 patients DNA’ed  3 times or more. Of these, we have been removed 1 patient from our list after warning letters.

2017-18

QUARTER 1 [1/4/17 – 30/6/17]           351 DNAs

QUARTER 2 [1/7/17 – 19/9/17]           371 DNAs

QUARTER 3 [1/10/17 – 31/12/17]       440 DNAs

QUARTER 4 – [1/1/18 - 31/3/18]         349 DNAs

2016-17

QUARTER 1 [1/4/16 – 30/6/16]           431  DNAs

QUARTER 2 [1/7/16 – 19/9/16]           411 DNAs

QUARTER 3 [1/10/16 – 31/12/16]       467 DNAs

QUARTER 4 – [1/1/17 - 31/3/17]         347 DNAs

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