Patient Participation Group Survey 2012/13
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A description of the profile of the members of the PRG |
The PRG members comprised of 4 white, 1 African and 1 Asian. They are all very much interested to be part of PRG. 4 of them retired and with the surgery for more than 20 years. They would like to help on any issues |
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The steps taken to ensure that the PRG is representative of our registered patients and where a category of patients is not represented, the steps we took in an attempt to engage that category |
Poster in the waiting area
Surgery internet site link
Face to face by the Doctors and Nurses
Telephone campaign to known patients by Practice manager
Verbal campaign by community pharmacists on the request of Practice manager |
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Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey |
No issues identified, PRG very well satisfied with the Surgery's functioning |
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The manner in which we sought to obtain the views of our patients |
Campaigned patients to join the PPG
Had meeting on 15/12/12. Discussed various issues. Decided to follow the same pattern of survery & questions as last year
Distributed patient satisfaction survey questions to all patients visited surgery after 1/1/13 |
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Details of the steps taken by the practice to provide an opportunity for the PRG to discuss the contents of the action plan |
It was decided on 2/3/13 PPG meeting to continue the services as of now and not necessary for any action plan |
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Details of the action plan setting out how the finding or proposals arising out of the local practice survey can be implemented and, if appropriate, reason why any such findings or proposals should not be implemented. |
The flyers, mail shots, etc., regarding special clinics, Medication reviews, Health Checks, Flu injections could be given to the Churches, other religious places near to the surgery
The flyers, mail shots, etc regarding special health clinics to be placed into every Medication bag collected by chemists. |
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A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local practice survey |
Survey 2012/13 |
Action Plan |
Changes we intend to take as a consequence of discussions with the Patient Representative Group is respect of the results, findings and proposals arising out of the local practice survey |
Satisfied with working hours, satisfied with Doctors, Nurses, and all staff |
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ii. where it has participated in the Scheme for the year, or any part thereof, ending 31 March 2012, has taken on issues and priorities as set out in the Local Patient Participation Report |
NIL |
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The opening hours of the practice premises and the method of obtaining access to services throughout the core hours and extended hours arrangements (the times at which individual healthcare professionals are accessible to registered patients. |
Well satisfied by the patients on current arrangements |
