How Do I... Make An Appointment?

Appointments can be made by telephoning 020 8316 8110 or by calling at the surgery. As part of our practice policy, we will endeavour to see all patients within 48 hours. If you cannot make your appointment, it is your responsibility to inform the practice. To cancel, you can call 020 8854 3964 or 020 8316 8110. If you persistently fail to attend for your appointments, the practice reserves the right to remove you from our practice list. When making an appointment, you may request a certain doctor; this may mean waiting a little longer for an appointment.

Routine Appointments

Routine appointments may be made up to three months in advance, which will enable us to offer you an appointment best suitable to your requirements. If you cannot keep an appointment please inform us as soon as possible.

Urgent Appointments

If you have a problem that will not wait for a routine appointment, please tell the receptionist.

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (tel: 999) before calling the surgery.

How Do I... Obtain A Home Visit?

Patients are requested to telephone before 10.00am if a visit is required that day. Only emergency visits will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.